Frequently Asked Questions

What luxury brands do we repair?

Alexander McQueen Ganni Mulberry
Balenciaga Givenchy Off-White
Balmain Gucci Prada
Bottega Veneta Hermes Proenza Schouler
Burberry Isabel Marant Rebecca Minkoff
Cartier Jimmy Choo Saint Laurent
Celine Kate Spade Salvatore Ferragamo
CHANEL Loewe Stella McCartney
Chloe Longchamp TOM FORD
Christian Louboutin Loro Piana Tory Burch
COACH Louis Vuitton Tumi
Dior Marni Valentino
Dolce & Gabbana Miason Margiela Versace
Ermenegildo Zegna Michael Kors Vince Camuto
Fendi Miu Miu And more...

How much does the service cost?
After you submit the intake form, a Service Specialist will contact you via phone call or email to gather more information regarding your item. After all information is obtained, an initial quote will be generated according to the services agreed upon.
How will I be billed?
You will receive via email a detailed invoice and proceed with payment using a Credit card/Debit card or PayPal.
What is the pick-up/delivery process for my items?

After the invoice is paid in full, you will receive instructions via email or text to coordinate the date and time of pick up. The average time to complete cleaning, coloring and/or restoration of an item is two weeks. As soon as your Item is completed, we will inform you regarding delivery.

What areas of Houston do you service?

  • Inner Loop
  • Galleria/River Oaks
  • Downtown/Midtown
  • Montrose
  • Upper Kirby
  • West University/Rice Village
  • Bellaire
  • The Medical Center
  • Washington/Rice Military
  • The Heights
  • Spring Branch
  • Memorial City
  • Oak Forest/Garden Oaks
  • Energy Corridor

Is there a Delivery Charge per order?

Yes, we charge $7.99 for Pick up and $7.99 for Delivery. However, for orders of $250 and up, Pick up/Delivery fees are waived.
Additional charges may apply for The Woodlands, Katy, and Sugar Land.

Do I have to be present at the time of Pick up or Delivery?

If you choose for your item to be picked up, yes. We offer person-to-person pick-up and delivery. We can meet you at home, at your office, or apartment complex. You can also leave your items with the leasing office/concierge. Just let us know via detailed instructions so our driver knows where to pick up and deliver.

We can also send you postage to cover sending your item to our workshop at no additional charge if you cannot meet our driver.

Materials we treat

Leather Vicuna
Suede & Nubuck Wool
Silk Canvas
Tweed Fabric Blends
Cotton PVC

services we provide

Broken/lost hardware repair and replace Handle/strap repair and replace Preventive/protective Maintenance
Canvas cleaning, conditioning, coloring and repair Internal lining cleaning, stain removal, repair or replacement Purse cleaning interior/exterior
Cleaning all materials Leather and fabric protective membrane Purse restructure/reshaping services
Color restoration on leather and fabric Leather and fabric waterproofing Recoloring or change of color, leather only.
Dyeing of leather and fabric Leather coloring, conditioning, conditioning, polishing and replacement Re-Edging
Edge/piping repair and restoration Leather Spew Remediation Restoration of signs of wear and tear on all items
Edging repair Leather/fabric color boost Stain Removal of ink, coffee, blood and more
Exotic leather cleaning and repair Metal cleaning, repair, polishing, re-plating Suede repair
Hand dry-cleaning of delicate items Mold Remediation Vachetta cleaning, conditioning and replacement
Hand sewing of all fashion items Odor Removal and remediation Zipper repair and replace

When is payment be completed?

An initial quote for services will be rendered upon phyiscal, first hand inspection of the item. Full payment for services will be required before services can begin. The projected timeline for work will not begin until we have recieved appropriate authorization to do so by the customer and paid for in full.




Monday – Friday
10:00am to 6:00pm
9:00am to 2:00pm




Please feel free to send any pictures of items via text message to receive an estimate and service completion time.