Frequently Asked Questions
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What luxury brands do we repair?
Alexander McQueen | Ganni | Mulberry |
Balenciaga | Givenchy | Off-White |
Balmain | Gucci | Prada |
Bottega Veneta | Hermes | Proenza Schouler |
Burberry | Isabel Marant | Rebecca Minkoff |
Cartier | Jimmy Choo | Saint Laurent |
Celine | Kate Spade | Salvatore Ferragamo |
CHANEL | Loewe | Stella McCartney |
Chloe | Longchamp | TOM FORD |
Christian Louboutin | Loro Piana | Tory Burch |
COACH | Louis Vuitton | Tumi |
Dior | Marni | Valentino |
Dolce & Gabbana | Miason Margiela | Versace |
Ermenegildo Zegna | Michael Kors | Vince Camuto |
Fendi | Miu Miu | And more... |
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How much does the service cost?
After you submit the intake form, a Service Specialist will contact you via phone call or email to gather more information regarding your item. After all information is obtained, an initial quote will be generated according to the services agreed upon.
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How will I be billed?
You will receive via email a detailed invoice and proceed with payment using a Credit card/Debit card or PayPal.
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What is the pick-up/delivery process for my items?
After the invoice is paid in full, you will receive instructions via email or text to coordinate the date and time of pick up. The average time to complete cleaning, coloring and/or restoration of an item is two weeks. As soon as your Item is completed, we will inform you regarding delivery.
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What areas of Houston do you service?
- Inner Loop
- Galleria/River Oaks
- Downtown/Midtown
- Montrose
- Upper Kirby
- West University/Rice Village
- Bellaire
- The Medical Center
- Washington/Rice Military
- The Heights
- Spring Branch
- Memorial City
- Oak Forest/Garden Oaks
- Energy Corridor
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Is there a Delivery Charge per order?
Yes, we charge $7.99 for Pick up and $7.99 for Delivery. However, for orders of $250 and up, Pick up/Delivery fees are waived.
Additional charges may apply for The Woodlands, Katy, and Sugar Land.
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Do I have to be present at the time of Pick up or Delivery?
Yes, We only complete person-to-person pick-up and delivery services. We can meet you at home, at your office, or apartment complex. You can also leave your items with the leasing office/concierge. Just let us know via detailed instructions so our driver knows where to pick up and deliver.
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Materials we treat
Leather | Vicuna |
Suede & Nubuck | Wool |
Silk | Canvas |
Tweed | Fabric Blends |
Cotton | PVC |
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Repair services we provide
Cleaning all materials | Edging repair |
Leather conditioning and polishing | Zipper repair |
Mold Remediation | Metal polishing |
Color restoration on leather and fabric | Metal re-plating |
Recoloring or change of color, leather only. | Hand dry-cleaning |
Internal lining cleaning, repair or replacement | Stain Removal |
Suede repair | Leather Spew Remediation |
Re-Edging | Preventive Maintenance |
Odor Removal |
Hours
Monday – Friday
10:00am to 6:00pm
Saturdays
9:00am to 2:00pm
Phone
832-861-6472
contact.us@refecicare.com