Frequently Asked Questions
What luxury brands do we repair?
Alexander McQueen | Ganni | MOREAU |
Balenciaga | Givenchy | Mulberry |
Balmain | Gucci | Off-White |
Bottega Veneta | Hermes | Prada |
Burberry | Isabel Marant | Proenza Schouler |
Cartier | Jimmy Choo | Rebecca Minkoff |
Celine | Kate Spade | Saint Laurent |
CHANEL | Loewe | Salvatore Ferragamo |
Chloe | Longchamp | Stella McCartney |
Christian Louboutin | Loro Piana | TOM FORD |
COACH | Louis Vuitton | Tory Burch |
Dior | Marni | Tumi |
Dolce & Gabbana | Miason Margiela | Valentino |
Ermenegildo Zegna | Michael Kors | Versace |
Fendi | Miu Miu | Vince Camuto |
And more... |
How much does the service cost?
How will I be billed?
What is the pick-up/delivery process for my items?
After the invoice is paid in full, you will receive instructions via email or text to coordinate the date and time of pick up. The average time to complete cleaning, coloring and/or restoration of an item is two weeks. As soon as your Item is completed, we will inform you regarding delivery.
What areas of Houston do you service?
- Inner Loop
- Galleria/River Oaks
- Downtown/Midtown
- Montrose
- Upper Kirby
- West University/Rice Village
- Bellaire
- The Medical Center
- Washington/Rice Military
- The Heights
- Spring Branch
- Memorial City
- Oak Forest/Garden Oaks
- Energy Corridor
Is there a Delivery Charge per order?
Yes, we charge $7.99 for Pick up and $7.99 for Delivery. However, for orders of $250 and up, Pick up/Delivery fees are waived.
Additional charges may apply for The Woodlands, Katy, and Sugar Land.
Do I have to be present at the time of Pick up or Delivery?
If you choose for your item to be picked up, yes. We offer person-to-person pick-up and delivery. We can meet you at home, at your office, or apartment complex. You can also leave your items with the leasing office/concierge. Just let us know via detailed instructions so our driver knows where to pick up and deliver.
We can also send you postage to cover sending your item to our workshop at no additional charge if you cannot meet our driver.
Materials we treat
Leather | Vicuna |
Suede & Nubuck | Wool |
Silk | Canvas |
Tweed | Fabric Blends |
Cotton | PVC |
services we provide
Broken/lost hardware repair and replace | Handle/strap repair and replace | Preventive/protective Maintenance |
Canvas cleaning, conditioning, coloring and repair | Internal lining cleaning, stain removal, repair or replacement | Purse cleaning interior/exterior |
Cleaning all materials | Leather and fabric protective membrane | Purse restructure/reshaping services |
Color restoration on leather and fabric | Leather and fabric waterproofing | Recoloring or change of color, leather only. |
Dyeing of leather and fabric | Leather coloring, conditioning, conditioning, polishing and replacement | Re-Edging |
Edge/piping repair and restoration | Leather Spew Remediation | Restoration of signs of wear and tear on all items |
Edging repair | Leather/fabric color boost | Stain Removal of ink, coffee, blood and more |
Exotic leather cleaning and repair | Metal cleaning, repair, polishing, re-plating | Suede repair |
Hand dry-cleaning of delicate items | Mold Remediation | Vachetta cleaning, conditioning and replacement |
Hand sewing of all fashion items | Odor Removal and remediation | Zipper repair and replace |
When is payment be completed?
An initial quote for services will be rendered upon phyiscal, first hand inspection of the item. Full payment for services will be required before services can begin. The projected timeline for work will not begin until we have recieved appropriate authorization to do so by the customer and paid for in full.
Hours
Monday – Friday
10:00am to 6:00pm
Saturdays
9:00am to 2:00pm
Phone
832-861-6472
Please feel free to send any pictures of items via text message to receive an estimate and service completion time.
contact.us@refecicare.com