Frequently Asked Questions

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What luxury brands do we repair?

Alexander McQueen Ganni Mulberry
Balenciaga Givenchy Off-White
Balmain Gucci Prada
Bottega Veneta Hermes Proenza Schouler
Burberry Isabel Marant Rebecca Minkoff
Cartier Jimmy Choo Saint Laurent
Celine Kate Spade Salvatore Ferragamo
CHANEL Loewe Stella McCartney
Chloe Longchamp TOM FORD
Christian Louboutin Loro Piana Tory Burch
COACH Louis Vuitton Tumi
Dior Marni Valentino
Dolce & Gabbana Miason Margiela Versace
Ermenegildo Zegna Michael Kors Vince Camuto
Fendi Miu Miu And more...

 

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How much does the service cost?
After you submit the intake form, a Service Specialist will contact you via phone call or email to gather more information regarding your item. After all information is obtained, an initial quote will be generated according to the services agreed upon.
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How will I be billed?
You will receive via email a detailed invoice and proceed with payment using a Credit card/Debit card or PayPal.
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What is the pick-up/delivery process for my items?

After the invoice is paid in full, you will receive instructions via email or text to coordinate the date and time of pick up. The average time to complete cleaning, coloring and/or restoration of an item is two weeks. As soon as your Item is completed, we will inform you regarding delivery.

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What areas of Houston do you service?

  • Inner Loop
  • Galleria/River Oaks
  • Downtown/Midtown
  • Montrose
  • Upper Kirby
  • West University/Rice Village
  • Bellaire
  • The Medical Center
  • Washington/Rice Military
  • The Heights
  • Spring Branch
  • Memorial City
  • Oak Forest/Garden Oaks
  • Energy Corridor

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Is there a Delivery Charge per order?

Yes, we charge $7.99 for Pick up and $7.99 for Delivery. However, for orders of $250 and up, Pick up/Delivery fees are waived.
Additional charges may apply for The Woodlands, Katy, and Sugar Land.

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Do I have to be present at the time of Pick up or Delivery?
Yes, We only complete person-to-person pick-up and delivery services. We can meet you at home, at your office, or apartment complex. You can also leave your items with the leasing office/concierge. Just let us know via detailed instructions so our driver knows where to pick up and deliver.
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Materials we treat

Leather Vicuna
Suede & Nubuck Wool
Silk Canvas
Tweed Fabric Blends
Cotton PVC

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Repair services we provide

Cleaning all materials Edging repair
Leather conditioning and polishing Zipper repair
Mold Remediation Metal polishing
Color restoration on leather and fabric Metal re-plating
Recoloring or change of color, leather only. Hand dry-cleaning
Internal lining cleaning, repair or replacement Stain Removal
Suede repair Leather Spew Remediation
Re-Edging Preventive Maintenance
Odor Removal

Hours

Monday – Friday
10:00am to 6:00pm
Saturdays
9:00am to 2:00pm

Phone

832-861-6472

Email

contact.us@refecicare.com