Frequently Asked Questions
What luxury brands do we repair?
| Alexander McQueen | Ganni | MOREAU |
| Balenciaga | Givenchy | Mulberry |
| Balmain | Gucci | Off-White |
| Bottega Veneta | Hermes | Prada |
| Burberry | Isabel Marant | Proenza Schouler |
| Cartier | Jimmy Choo | Rebecca Minkoff |
| Celine | Kate Spade | Saint Laurent |
| CHANEL | Loewe | Salvatore Ferragamo |
| Chloe | Longchamp | Stella McCartney |
| Christian Louboutin | Loro Piana | TOM FORD |
| COACH | Louis Vuitton | Tory Burch |
| Dior | Marni | Tumi |
| Dolce & Gabbana | Miason Margiela | Valentino |
| Ermenegildo Zegna | Michael Kors | Versace |
| Fendi | Miu Miu | Vince Camuto |
| And more... | ||
How much does the service cost?
How will I be billed?
What is your location?
7951 Katy Freeway Suite G
Houston, TX 77024
Materials we treat
| Leather | Vicuna |
| Suede & Nubuck | Wool |
| Silk | Canvas |
| Tweed | Fabric Blends |
| Cotton | PVC |
services we provide
| Broken/lost hardware repair and replace | Handle/strap repair and replace | Preventive/protective Maintenance |
| Canvas cleaning, conditioning, coloring and repair | Internal lining cleaning, stain removal, repair or replacement | Purse cleaning interior/exterior |
| Cleaning all materials | Leather and fabric protective membrane | Purse restructure/reshaping services |
| Color restoration on leather and fabric | Leather and fabric waterproofing | Recoloring or change of color, leather only. |
| Dyeing of leather and fabric | Leather coloring, conditioning, conditioning, polishing and replacement | Re-Edging |
| Edge/piping repair and restoration | Leather Spew Remediation | Restoration of signs of wear and tear on all items |
| Edging repair | Leather/fabric color boost | Stain Removal of ink, coffee, blood and more |
| Exotic leather cleaning and repair | Metal cleaning, repair, polishing, re-plating | Suede repair |
| Hand dry-cleaning of delicate items | Mold Remediation | Vachetta cleaning, conditioning and replacement |
| Hand sewing of all fashion items | Odor Removal and remediation | Zipper repair and replace |
When is payment completed?
An initial quote for services will be rendered upon phyiscal, first hand inspection of the item. Full payment for services will be required before services can begin. The projected timeline for work will not begin until we have recieved appropriate authorization to do so by the customer and paid for in full.
How to Calculate Your Item’s Completion Date
How to Calculate Your Item’s Completion Date
Thank you for choosing our restoration services. To ensure transparency and keep you informed, we’ve created this simple guide to help you calculate when your item will be ready based on your payment date.
Step-by-Step Calculation
- Find Your Payment Date
This is the date we received your full payment. This is Day 0. - Add the Estimated Business Days
Refer to your restoration plan for the number of business days your project will take (e.g., 7 business days, 14 business days, etc.). - Exclude Weekends & Holidays
Only Monday through Friday count as business days.
Do not count Saturdays, Sundays, or public holidays (you can ask us for a list of observed holidays).
Example
- Payment Date: Monday, October 7
- Restoration Time: 7 business days
- Excluding Weekends:
- Day 1: Oct 8 (Tue)
- Day 2: Oct 9 (Wed)
- Day 3: Oct 10 (Thu)
- Day 4: Oct 11 (Fri)
- Skip weekend (Oct 12–13)
- Day 5: Oct 14 (Mon)
- Day 6: Oct 15 (Tue)
- Day 7: Oct 16 (Wed)
Estimated Completion Date: Wednesday, October 16
Notes
- We will notify you as soon as your item is completed and ready.
- If your project includes multiple items, timelines may vary slightly depending on complexity.
- Holidays observed by our company will be announced in advance.
Questions?
If you’re ever unsure, feel free to contact us and we’ll gladly provide your estimated completion date directly.
Hours
Mondays – Fridays
10:00am to 6:00pm
Saturdays
10:00am to 2:00pm
Phone
832-861-6472
Please feel free to send any pictures of items via text message to receive an estimate and service completion time.
contact.us@refecicare.com
Store address
7951 Katy Freeway
Suite G
Houston, TX 77024